rusabetPrivacy Policy
This page describes what data we collect when you use rusabet and how we keep that information protected. We collect personal information—including your email, phone, legal name, and identity documents—only to verify your account, process your deposits and withdrawals, prevent fraud, and comply with applicable laws. We do not sell your data to third parties and limit access to authorized staff members conducting compliance and support functions.
Our servers may be located outside your jurisdiction; your data transfers internationally as part of our operational infrastructure. We apply standard encryption and access controls to secure your information. This policy explains our data practices in detail. By opening an account on rusabet, you consent to the collection, use, and storage of your data as described here.
Your privacy is important to us. If you have questions about our data practices or wish to exercise rights regarding your information, contact our support team. We respond to data requests within 30 days of receipt where legally permitted.
What Data We Collect on rusabet
When you register for rusabet, we collect your email address, phone number, legal name, and date of birth. These core pieces of information allow us to create your account and contact you about your account status.
During identity verification, we request your valid Indonesian KTP (ID card) and, optionally, a recent utility bill or other proof of residence. We collect these documents to verify your identity and prevent account fraud and money laundering. We store scanned images of these documents securely and access them only during verification and for compliance audits.
When you make a deposit or withdrawal, we collect transaction details—your payment method, transaction amount, timestamp, and confirmation. These records are maintained in your account history and used for fraud detection, tax reporting, and settlement verification.
We collect information about your gameplay—which games you play, your wager amounts, your wins and losses, and your session duration. This data helps us understand player preferences and detect suspicious patterns (such as unusually large bets from new accounts). We also collect your IP address, browser type, and device information for security and fraud prevention.
We collect communication records when you contact our support team via live chat, email, or contact forms. These records are kept to resolve your issue and for training and quality-assurance purposes.
- Account information
- Email, phone, legal name, date of birth, address.
- Identity documents
- KTP scan and proof of residence for verification.
- Transaction data
- Deposits, withdrawals, wager history, payment method.
- Device & security data
- IP address, browser type, device fingerprint for fraud prevention.
How We Use Your Data
We use your personal information to operate rusabet and provide our services. We verify your identity to comply with Know Your Customer (KYC) regulations and prevent fraud. We maintain transaction records to settle your wagers accurately, process your withdrawals, and generate tax reports as required by law.
We use your gameplay data to detect suspicious activity—such as large sudden deposits followed by unusual betting patterns or withdrawal requests from new accounts. We use your email and phone to send you account notifications, promotion offers, and support responses. We do not send marketing emails without your consent; you can opt out of promotional communications in your account preferences.
We use device and IP information to detect account compromise and prevent unauthorized access. If we detect login attempts from unusual locations or devices, we may restrict your account and contact you to verify the access. This protects you from fraud.
We use support communications to improve our service, train our team, and resolve disputes. We may review chat or email records to understand your issue and provide consistent service. We also analyze aggregated, anonymized data to understand player behavior and improve our platform offerings.
Who We Share Your Data With
We do not sell or share your personal information with third parties for marketing purposes. We share your data only where necessary to provide our services or comply with law.
We share payment data with our payment processors and your bank or e-wallet provider (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet). These processors require your transaction information to process deposits and withdrawals. Each processor maintains its own privacy policy; we recommend reviewing it if you have questions about their practices.
We may share account data with compliance and regulatory authorities if required by law. For example, if a government agency requests information to investigate fraud or money laundering, we will comply where legally obligated. We may also share data with law enforcement if we suspect illegal activity.
We work with fraud-prevention services to identify and block suspicious accounts. We share limited data (account creation date, transaction patterns, device information) with these services to detect coordinated fraud. Fraud-prevention partners are contractually bound to protect your data and use it only for fraud detection.
How We Protect Your Data
We secure all data transmitted between your device and rusabet using SSL encryption (HTTPS). Your browser connection to our site is encrypted, preventing interception of your login credentials or payment information.
We store your data on secured servers with restricted access. Only authorized staff—compliance officers, payment processors, support team members—can access your personal information. We use role-based access controls so employees access only the data necessary for their function. We maintain detailed access logs recording who accessed your data and when.
We do not store sensitive data like full credit-card numbers or payment credentials. Payment processors handle that information directly; we retain only transaction confirmation codes and the last four digits of your card or account number for your records.
We maintain regular security audits and penetration testing to identify and address vulnerabilities. We update our systems regularly to patch security flaws. In the event of a data breach, we will notify affected users and regulatory authorities as required by law and within 30 days of discovery.
How Long We Keep Your Data
We retain your account information as long as your account is active. If you close your account, we retain your data for 90 days to process any outstanding transactions or disputes. After 90 days, we move your data to archival storage for compliance purposes (we are required by law to retain transaction records for seven years).
We retain identity verification documents (KTP scans, proof of residence) for your entire membership plus two years after account closure. This retention allows us to re-verify your identity if needed and comply with anti-money-laundering regulations.
We retain transaction records indefinitely for regulatory compliance and dispute resolution. If you request account deletion, we will delete personal identifiers from active systems but retain anonymized transaction data as required by law.
Cookies and Tracking Technologies
We use cookies to maintain your session, remember your preferences, and analyze site traffic. Session cookies expire when you log out; preference cookies may persist for 12 months. We use Google Analytics to understand how players navigate rusabet. Analytics data is anonymized and aggregated; we do not use it to track individuals.
We do not use tracking pixels or third-party cookies for marketing purposes. You can disable cookies in your browser settings, though this may limit some platform features like staying logged in. If you have questions about our cookie practices, contact our support team.
Your Rights Regarding Your Data
You have the right to access your personal data. You can request a copy of all data we hold about you by contacting our support team. We will provide your data in a readable format within 30 days.
You have the right to correct inaccurate data. If your name, phone, or address is incorrect in our system, contact support and we will update it within five business days.
You have the right to request deletion of your data, subject to legal retention requirements. We will delete personal identifiers from active systems but must retain anonymized transaction records for regulatory compliance.
You have the right to opt out of promotional communications. You can unsubscribe from marketing emails in your account preferences. You will continue to receive transactional emails (account confirmations, withdrawal notifications) as these are necessary for account operation.
International Data Transfers and Jurisdiction
Our servers are located in multiple jurisdictions, including outside Indonesia. When you use rusabet, your data may be transferred to and stored on servers in other countries. Data transferred internationally remains protected by our security practices and this privacy policy.
We undertake appropriate data-transfer safeguards, such as encryption and contractual data-protection clauses, to protect your data in transit. Different countries have different privacy laws; our practices comply with the strongest applicable standards.
By using rusabet, you consent to international data transfer. If you do not consent to your data being stored outside your jurisdiction, you should not open an account on rusabet.
Contacting Us About Privacy
If you have questions about our privacy practices, want to exercise your data rights, or believe we have mishandled your information, contact our support team. You can reach us via live chat, email, or contact form in your account dashboard.
We respond to privacy inquiries and data-access requests within 30 days. If you are unsatisfied with our response, you may have the right to lodge a complaint with your local data-protection authority (if one exists in your jurisdiction).
Changes to This Privacy Policy
We may update this privacy policy to reflect changes in our practices or legal requirements. We will notify you of material changes by email at least 30 days in advance. Continued use of rusabet after the notification period constitutes acceptance of the updated policy.
If you disagree with changes, you can request account closure and a withdrawal of your balance. We will process such requests within five business days of receipt.
Summary: Your Privacy on rusabet
We at rusabet collect your personal information—name, email, phone, identity documents—to verify your account, process transactions, and prevent fraud. We keep your data secure using encryption and access controls. We do not sell your information to marketers and share it only with payment processors, fraud-prevention services, and regulatory authorities where required by law.
Your data may be stored on international servers; we apply the same security standards globally. You have the right to access, correct, and request deletion of your personal data, subject to legal retention obligations. You can opt out of promotional emails in your account settings and manage your data preferences anytime.
For privacy questions or to exercise your rights, contact our support team via your account dashboard. Players in Jakarta, Surabaya, Bandung, Medan, and Semarang can use the same support channels. We respond to all inquiries within 30 days. Your privacy is protected whether you fund your account via DANA, e-wallet, mobile banking, local payment, or bank virtual accounts. Review this policy periodically; we update it as our practices evolve.